September 09 - Customer Service Excellence


Dimensions - Posted on 10 October 2008

Welcome to e-Dimensions!

SDM-IMD’s Quarterly Student Journal -- online

Finally, here we are folks. Putting our popular student journal online has been a long-pending demand of our readers in the SDM-IMD student community, past and present, and our well wishers in the academic and corporate world.

We are teeing off with our most recent issue, on the ‘Customer Service Excellence’ and it is all here, from the energetic cover story to the lively interviews, and other regular features that you have always looked forward to.

Our next issue, on ‘Socially Relevant Projects’, should be out soon as well, so do remember to check back. We are planning interactive features and additional web content in the future, and we will need your support and suggestions.

We hope you enjoy the site.Please feel free to write in your valuable suggestions and feedback at dimensions@sdmimd.ac.in

Team Dimensions

China and India will Segment the market, rather than Compete
Says Dr. Jagdish N. Sheth - The Philip Kotler of India

Read On....

Athithi Devo Bhava – Living the Tradition
Andrew Hendrian, General Manager, The Leela Palace Kempinski Bangalore - talks to Dimensions

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“Client’s trust is of Utmost Importance”
Mr. Surajit Bose, GM, First Source Solutions Limited, Bangalore

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‘Flexicurity’ in the Indian labour market
- A concept that can herald labour law reforms in India, and create a win-win situation for both the employers and employees.
- Shrestha N.
II Year PGDM

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"We are basically Result-driven"
Mr. V. Ravichandar, Chairman & MD, Feedback Business Consulting Services Pvt. Ltd., Bangalore

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Indian Education System – Need for Radical Reforms
Alok Kumar Dash Ist Year, PDGM, evaluates the current educational system and looks a the reforms can revolutionize the system.

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An article on Wolters Kluwer: Setting Standards in Service Excellence
By Maruthi Pani Kumar B. N.
II Year, PGDM

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An overview of Budget 2009-10
By Amit Jain
IInd Year, PGDM

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